Privacy policy
How NAMC collects, uses, stores and protects your personal information, and how you can access or correct it.
Last updated: November 2026
About this policy
This policy explains how the National Association of Meth Contamination Ltd (ABN 37 644 137 495), referred to as NAMC, we, us or our, collects, holds, uses and discloses personal information. We are committed to handling personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This policy applies to information collected through our website, membership applications, events, training, phone calls, emails and any other dealings you have with us.
Information we collect
The information we collect depends on how you interact with us. It may include:
- Contact details such as your name, email address, phone number, business name and postal address.
- Membership information such as your ABN, qualifications, insurance details, service areas and documents you provide to support an application or audit, including testing reports and Remediation Action Plans.
- Enquiry details such as the content of messages you send us, including information about a property you are concerned about.
- Payment information needed to process membership fees. Card details are handled by our payment provider and are not stored by NAMC.
- Website information such as your IP address, browser type, pages visited and the time of your visit, collected through cookies and analytics tools.
We do not ask for sensitive information unless it is necessary. If you choose to tell us about health concerns related to a property, we will only use that information to respond to your enquiry.
How we collect it
We collect personal information directly from you when you complete a form on our website, apply for membership, subscribe to updates, register for an event, contact us or deal with us in person. We may also collect information from publicly available sources, such as a business website or the Australian Business Register, to verify a membership application.
How we use it
We use personal information to:
- respond to enquiries and provide information about methamphetamine contamination;
- assess membership applications and manage memberships, renewals and payments;
- publish member business details in our public directory, with the member's agreement;
- carry out audits and review complaints about members;
- deliver training, events, newsletters and industry updates;
- conduct and support research, using de-identified information wherever possible;
- improve our website and services; and
- meet our legal and regulatory obligations.
When we disclose it
We do not sell personal information. We may disclose it to:
- service providers who help us run our website, email, payments and IT systems, under obligations of confidentiality;
- a member business, where you raise a complaint about that business and disclosure is needed to review it;
- our board and professional advisers;
- government agencies or law enforcement where required or authorised by law.
Some of our service providers may store data outside Australia. Where this happens we take reasonable steps to ensure the information is protected to a standard consistent with the Australian Privacy Principles.
Newsletters and updates
If you subscribe to our mailing list we will send you NAMC updates. Every email includes an unsubscribe link, and you can also ask us to remove you at any time by contacting us.
Keeping information secure
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Access is limited to people who need it to perform their role. We destroy or de-identify information when it is no longer needed, unless we are required to keep it.
Access and correction
You can ask to access or correct the personal information we hold about you by contacting us. We will respond within a reasonable time, usually within 30 days. If we refuse a request we will explain why.
Privacy complaints
If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Contact us
Privacy Officer, National Association of Meth Contamination Ltd
Phone: 1300 868 680
Email: [email protected]
We may update this policy from time to time. The current version will always be available on this page.